📦 Return & Refund Policy

At HSG Apparel, every item is made to order, just for you. Because of this, we’ve aligned our return policy with our production partner (Printify) to ensure clarity, fairness, and quality control. Please read carefully before placing your order.

🚫 Returns & Exchanges (Non-Defective Items)

We strongly recommend reviewing our size charts and product details carefully before purchasing. Because each item is made-to-order, we do not offer returns or exchanges for:

Incorrect sizing
Buyer’s remorse
Color preference
General dissatisfaction

We strongly recommend reviewing our size charts and product details carefully before purchasing.

✅ Damaged, Misprinted, or Defective Items

We gladly accept replacements or refunds if your item arrives with a manufacturing error or damage, including:

Items damaged in transit
Misprints
Defective products


These issues are covered by our production partner.

🔁 How to Request a Replacement or Refund

If there’s an issue with your order, please follow the steps below:

Contact us within 7 days of delivery.
Email: admin@hsgapparel.store
Include: Your order number (in the subject line).
Clear photos showing the issue.

Once verified, we’ll coordinate with our production partner to issue a free replacement or refund.
👉 You do not need to return the item.

⏳ Production & Cancellation Policy

Orders can only be canceled or modified before they enter production.

Once production begins, we’re unable to cancel or change the order.

If you need to make a change, contact us as soon as possible after placing your order.

📍 Incorrect Address / Unclaimed Packages

Customers are responsible for providing a correct and complete shipping address.

If an order is returned due to an incorrect address or goes unclaimed, the customer is responsible for reshipment costs.

❤️ Final Note

Our made-to-order process helps reduce waste and ensures each piece is crafted specifically for you.
If something isn’t right due to a production issue — we’ve got you covered.

Thank you for supporting independent, made-to-order streetwear.

— HSG Apparel